inPhonic.com / WireFly.com / Sprint

I've been a Sprint customer for almost two years and other then an ocational crazy roaming fees and your limited coverage areas, I've been somewhat satisfied. However, at the end of February 2004 I visited AOL.com and clicked on a Sprint "buy one phone, receive another phone free" ad sponsored by Sprint, inPhonic.com and WireFly.com. After reading you offer a $45.00 monthly, 500 minute, 2 photo phones plan, I called and place my order. Shortly afterwards, I realized that I was sold the wrong phones, so I called back, canceled my order and re-ordered what the new representative and I thought were Samsung Photo Phones. After the order was complete I asked what I was charged, oddly enough the salesperson reported I purchased 2 service plans instead of the 1 I requested. So I waited for the new rep to change me back to just 1 plan and make sure I was only paying $45.00. I guess I was double billed by mistake. A few days later, the phones were delivered to my home, but again they weren't photo phones, so this time, I figured enough was enough and I would just keep them and go with the new $45.00 a month 500 minute shared program. About 3 days later I was called by an electronic questionnaire asking me how things went with inPhonic, then when the questionnaire was completed, I transferred to one of inPhonic reps. The rep then offered to replace the phones with the phones I initially requested and change my billing back to 2 photo phones with 500 shared minutes. Sorry here again, I was mislead and double billed again! Later when the second phones arrived I called your billing department to see what I needed to do with the phones and find out again, exactly how much I was being charged. To my surprize I was double billed again, plus there was an additional $20 a month ($240 annually) for the second (FREE) phone and a $36.00 activation fee that no one had ever pointed out. I then requested an RMA "I want to send all of the phones back and receive a full credit." But after speaking with Sprint, inPhonic and WireFly, I was told my initial Sprint packages was never rolled over to the new package and now I owed $35.00 plus the $75 and in 2 months when the trial period is over, I'll owe another $20 for extra services needed to operate the photo and Internet side of things. Here again, I asked for a refund and was told I needed to contact someone else at another number. So I did, and now you're telling me I can't RMA the phones because it has been 16 days since the first phones were activated, even tough I hadn't receive them yet and I will be responsible for an additional $150.00 return fee for each set, plus whatever incidentals you decide to tack on. However if I wanted to receive an adjustment I would need to write, not email your office and ask for the Executive department, in which they probably won't do anything.

So here's where I stand. I have 4 phones, I've been intentionally double billed by at least 4 of your salesperson/representatives, forced to call each of your offices over 12 times, place on hold for a total of more then 45 minutes, been hung up on at least 4 times and don't have service at my home or my daughters school because we're out of your service area. To top this off, your telling me that even though I hadn't received the phones I ordered, I have waited to long to request proper RMA and may be subject to an addition restocking fee, $150.00 and the additional $20.00 each month.

Personally since all I wanted was the free phone with the 500 minute shared plan I was told I could get (by a rep that said he has been with Sprint for over 9 years,) I think you should honor your word and not charge me the additional $40.00 a month and allow me to return the phones I don't need or want!

Name

#### address.

Scotts, MI 49088

(269) ###-####

SprintPCS phone number (269) ###-####, InPhonic customer number ########

03/11/2004